Refund Policy
Last updated: 2/10/2026
This Refund Policy explains the conditions under which refunds may be issued for purchases made on pe2p.com(“Platform”, “we”, “us”, “our”).
1. General Policy
The Platform operates as a Digital Marketplace Platform.
Due to the nature of digital products (game items, accounts, subscriptions, virtual goods, services), all sales are considered final, except as expressly stated in this Refund Policy.
Refunds are processed only in cases of verified issues.
2. Eligible Refund Scenarios
A buyer may be eligible for a refund if:
Item Not Delivered
The seller fails to deliver the item/service within the promised delivery time.
Item Not as Described
The delivered item significantly differs from the listing description.
Invalid / Non-Working Product
Game key, account, or digital item is invalid, unusable, or already used at the time of delivery.
Unauthorized or Fraudulent Listing
The product is confirmed to be stolen, hacked, or obtained illegally.
Seller Violation
The seller violates Platform rules or Terms & Conditions.
All refund requests must be supported by clear evidence (screenshots, error messages, logs, etc.).
3. Non-Refundable Cases
Refunds will not be issued if:
The buyer changes their mind after receiving the product.
The issue arises due to buyer error, including:
Incompatible region/server
Incorrect system requirements
Failure to follow instructions
Accounts are banned or restricted after delivery due to buyer actions.
Digital items have already been used, redeemed, transferred, or altered.
Refund request is submitted after the dispute time window.
4. Dispute & Refund Process
Buyers must open a dispute through the Platform within 7 days of delivery.
The Platform may:
Request additional evidence
Contact the seller for clarification
During investigation, funds may remain in escrow/hold.
A final decision will be made based on available evidence and Platform policies.
The Platform’s decision is final and binding.
5. Refund Method & Timeline
Approved refunds are issued to the original payment method where possible.
Processing time may take 5–14 business days, depending on the payment provider.
Transaction fees, processing fees, or currency conversion charges may be non-refundable.
6. Chargebacks
Unauthorized chargebacks or payment disputes filed outside the Platform’s dispute system may result in:
Account suspension or termination
Loss of buyer protection privileges
Users are encouraged to resolve issues through the Platform first.
7. Platform Liability
The Platform acts as an intermediary between buyers and sellers.
We do not guarantee uninterrupted access, seller performance, or third-party services.
Our liability is limited to the transaction amount paid, excluding indirect or consequential losses.
8. Policy Updates
We reserve the right to modify this Refund Policy at any time.
Continued use of the Platform after changes constitutes acceptance of the updated policy.
9. Contact
For refund-related inquiries, please contact:
refund@pe2p.com
